RETURNS / GUARANTEE POLICY

Terms & Conditions

7 Day Cooling Off Period - If you are a consumer (a private person buying for their personal use) you have the right to cancel your purchase at any time within seven days of receipt for a refund of the purchase price paid. Buyers will be wholly responsible for the return of the goods and any associated costs of return. You must inform RC Control Freak in writing and return the Products to us immediately in the same brand new saleable condition you received them in and at your own cost and risk. If you do not return goods within 7 days after you have informed us that you wish to cancel your order, your right to cancel will be revoked!

Faulty Items - Due to the nature of RC products and the ability for them to be damaged on first use only models with faults inherent at the time of manufacturing will be accepted as faulty under the returns policy. This policy specifically excludes faults caused by accident, neglect, and misuse. Goods received back incomplete or damaged due to accident, neglect or misuse will be returned to the customers at their own cost. We request that faults are reported within a reasonable time of sevens days of receipt of an item.

IMPORTANT INFORMATION - Customers are responsible for there own choice of product and the suitability for any particular purpose. By purchasing our products you are agreeing to be able to operate these products correctly and safely. Correct usage and operation of the models includes pre-use mechanical and safety checks required to test that a model is functioning correctly BEFORE USE. The most basic pre-use mechanical and safety checks include the following.

* Motor / Servo Operation Check - Check the inputs from the transmitter match the expected control movements of the model.

* Range Check - Check the inputs from the transmitter match the expected control movements of the model from range i.e. 100m away.

* Visual Inspection - Visually inspect the model for any defects which would be detrimental to its performance eg. Have the wings been mounted correctly by yourself.

Please note by performing the above checks and continuing to use the model you are passing the model capable of correct use. If a model does not pass the above checks and is not capable of correct use, DO NOT use the model and identify the manufacturing fault to ourselves where we will issue a returns authorisation code. Crashed and damaged items will not be refunded or exchanged as it is not possible to confirm any manufacturing fault on an item damaged by customer use. This policy is in place to protect our customers and ensure they receive a fully operational model. If in doubt on how to perform these checks please contact us for assistance.

Lithium Polymer (LiPo, Li-Poly) -

If your purchase conains a LiPo battery you agree to understand the following:

FIRE CAN BE CAUSED by: 'Overcharging' (wrong charger or charger setting, unbalanced battery load, charger fouled by poor power supply), charging a damaged cell or pack and short circuit (including crash damage). Cells and packs can be damaged by over discharging (running too flat and/or too hot, discharging an unbalanced battery load), short circuit and crash damage. Product warranty does not cover collateral damage. Due to the nature and use of this product there is no term warranty. Misuse, abuse incorrect charging and discharging and all other inappropriate use of this product is not covered under warranty and can cause FIRE!

1. Always charge on a surface that can not catch fire easily, concrete, steel etc...Do not charge on carpet, paper or any other items that can catch fire easily!

2. Never over discharge your battery. What does this mean?

It means when you notice a power drop (when playing with your model), stop! Immediately!

It also means disconnect your battery from the helicopter, even if you switch off the helicopter or transmitter and you leave it connected it will still discharge really slowly. Really slowly for a day is a lot! If you over discharge and then charge again you may experience puffing. This is where the cells swell. If this happens you can never use the battery again. IF YOU CHARGE A PUFFED BATTERY EXPECT A FIRE!

3. Use the correct charger....

RC Control Freak shall not be responsible for any loss or damages, whether direct, indirect, incidental or consequential, arising from the misuse or abuse of a product or any accessory required to operate such a product. By accessing this website and/or placing an order, you agree to be bound by this policy.

How do I return an item?
Simply email us on julianking2@btinternet.com, and one of our customer support team will contact you with a returns authorisation code that will enable us to process your return quickly and efficiently. Please note that you must obtain a returns authorisation code before sending anything back to us or we will not be able to process your return.

Note: RC Control Freak does not have the facility to collect items in person from customers. By using this website and purchasing a product you are agreeing to a returns policy where you must return faulty items back to us – No collection service is offered by RC Control Freak.

What happens if I send an item back and it's lost in transit?
We cannot be held responsible for returned packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.

What happens if an item is lost in transit to a customer?
In the unlikely event that your order or part of you order goes missing within the postal system you agree that you will assist to help trace the missing parcel. In the event that the parcel cannot be found you agree that where necessary you will provide any details that may be required in order to help the supplier obtain any compensation that may be available to us for the loss of the item. Please note that in order to pursue a claim for a missing parcel RC Control Freak must be advised within a reasonable time frame.  RC Control Freak request the duration of this period to be no longer than 30 days. Failure to report a missing item within this duration will make any claim we pursue with our carrier ineligible.

Complaints Procedure
 RC Control Freak is committed to maintaining high quality standards. We have setup a devoted customer service team to answer any queries or concerns. In the unlikely event that you are unhappy with our service or products please contact us on julianking2@btinternet.com